Refund Policy

1. Scope

This policy applies to services purchased from Premento Technologies, including web development, e-commerce development, digital marketing and datacenter solutions.

2. Project-based services

Custom development projects are billed in milestones. Advance payments and amounts for work already completed or in progress are non-refundable, as they cover resources and effort already committed to your project.

3. Subscription & hosting services

Recurring hosting, maintenance and marketing retainers may be cancelled with prior written notice. Fees already paid for the current billing cycle are generally non-refundable, though unused setup credits may be considered case by case.

4. Requesting a refund

If you believe you are entitled to a refund, contact us within 7 days of the relevant charge at [email protected] with your invoice details. We review every request fairly and aim to respond within 5 business days.

5. Approved refunds

Approved refunds are processed to the original payment method within 7–14 business days, subject to your bank or payment provider's processing times.

6. Contact

Questions about this policy? Reach us at [email protected] or +91 82818 16464.